What is this service?
MICHR provides customer service for applications it supports. These applications include the following:
SHRINE
OpenClinica
REDCap
UMHealthResearch.org
Services include:
Vendor management for version releases and upgrades of the application
Timely communication of system downtime or other critical issues
Escalation and triage of support requests, as appropriate
Customer support is available 8 a.m. - 5 p.m. Monday – Friday
Who can use this service?
Any investigator who needs technical assistance with one of the applications listed above may use this service.
When should I contact MICHR about this service?
Contact MICHR when you are having a problem with one of these applications.
How much does this service cost?
This service is free. The cost pricing/recharge rates for this and other MICHR services are available here.