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Informatics Customer Support
End-to-end customer support for key research applications, including i2b2/SHRINE, REDCap and UMHealthResearch.org
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Who?
Any U-M researcher needing techincal assistance with a MICHR-supported application.
When?
Contact MICHR as soon as you encounter an issue with a MICHR-supported application.
Customer support is available 8 a.m. – 5 p.m. Monday – Friday.
How much?
Free
What is this offering?
MICHR provides customer service for applications it supports. These applications include the following:
- SHRINE
- OpenClinica
- REDCap
- UMHealthResearch.org
Support includes:
- Vendor management for version releases and upgrades of the application.
- Timely communication of system downtime or other critical issues.
- Escalation and triage of support requests, as appropriate.
How this advances translational science
Develop, implement, and adopt innovative technologies that accelerate the pace of translational research.
Translational Science Categories: