Informatics Customer Support

End-to-end customer support for key research applications, including i2b2/SHRINE, REDCap and

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Any U-M researcher needing techincal assistance with a MICHR-supported application.


Contact MICHR as soon as you encounter an issue with a MICHR-supported application. Customer support is available 8 a.m. – 5 p.m. Monday – Friday.

How much?


What is this offering?

MICHR provides customer service for applications it supports. These applications include the following:

  • OpenClinica
  • REDCap

Support includes:

  • Vendor management for version releases and upgrades of the application.
  • Timely communication of system downtime or other critical issues.
  • Escalation and triage of support requests, as appropriate.

How this advances translational science

Develop, implement, and adopt innovative technologies that accelerate the pace of translational research.

Translational Science Categories: